SUPPORT
Support
Product support information and contact channel
System requirements
An installable app for Windows PCs (x64). Windows 10 (build 19041 or later) or Windows 11 is the minimum MSIX requirement. Meeting this requirement does not mean that every environment has been tested or is guaranteed to work.
ARM devices and touch controls have not been tested. macOS, iOS and Android are not supported. Studio is not a browser app.
Setup steps
- Install Free from Microsoft Store.
- On first launch, choose a local folder for saving products and outfits.
- Try the core features in Free, with unlimited product registration and up to two saved outfits.
- Purchase Pro within the app if needed. Pro unlocks in the same app, and you can keep using your saved data.
- Update the app through Microsoft Store.
Get Studio Free from Microsoft Store. Pro is a one-time add-on purchased within the same app. This website does not process payments.
Browser edition guide
Read about browser storage, backups, purchase recovery, sales terms and refunds.
Use Web Free directly in your browser. Purchase Web Pro through Stripe/Link from the app’s purchase screen.
Read the Web guide and sales terms →MoodLock Outfit Studio
A Windows app that stores garment images, English prompts, outfits, settings and backups on the user’s device. MoodLock does not send this content outside the device.
Support covers the latest version available from Microsoft Store. Updates, Pro purchases, billing, license checks and refunds are handled through Microsoft Store.
View Studio features →MoodLock
MoodLock uses the purchaser’s Codex account for a separate GPT-6.1 Sol job at high reasoning to create up to 20 complete English product prompts. The parent task model stays unchanged; results can be saved as garment-prompts.md. Connection compatibility is still under final verification. Use the Windows Codex desktop app. Connect your verified MoodLock account when prompted. On first use, sign in to MoodLock’s separate official Codex environment with the same ChatGPT account you use in Codex. Later runs reuse that sign-in; expiration or logout may require it again. For every extraction, select MoodLock and attach all images together, without additional user text. After normal completion, another such submission in the same chat starts an independent extraction. New images before completion, other user text, or a confirmed scope violation close MoodLock in that chat. The read-only extraction status card shows existing processing state when available. It does not control extraction; processing and final delivery continue if the card cannot be displayed.
Prices are published on the plugin page. First-purchase, 1, 10, 20 and 30-use packs are valid for 180 days; annual 300 is valid for 365 days. Payment acceptance and purchase links remain disabled.
View the plugin workflow →Contact
Contact MoodLock using this form. We aim to send an initial reply to your email address within five business days. Investigation or resolution may take longer.
FAQ
Frequently asked questions
The existing Studio FAQs below cover the Windows edition and Microsoft Store. “This website does not process payments” describes Windows purchases. For Web purchases, storage, recovery and refunds, see the Web guide. Plugin conditions remain as described in each FAQ. Explore the Web edition →
Where does MoodLock Outfit Studio store data?
Garment images, English prompts, outfits, settings and backups are stored in a location selected on the user’s device and are not sent outside by MoodLock. Microsoft Store is used for Pro purchase, billing and license checks.
Does the garment extraction plugin send images to a MoodLock server?
Image interpretation and English prompt writing run in a separate GPT-6.1 Sol job through the purchaser’s Codex account. Original images are also sent over an authenticated connection to the MoodLock server for color measurement and validation. The server processes source identifiers, selected regions, observations, decisions and product records. MoodLock does not operate an AI inference API. On completion or input refusal, source images and internal work records are removed from active storage. After an interruption, the reserved use is released and work is retained for resuming the original images for up to 24 hours, then removed by scheduled cleanup. Completed Markdown is retained separately for 24 hours. Account and use bookkeeping continue; an expired or revoked pack does not regain a use. The dedicated service runs in DigitalOcean’s Singapore region; this does not describe where Auth0, Stripe, the website or other providers process data.
Can I purchase or download the products now?
Studio Free is available from Microsoft Store. Purchase the one-time Pro add-on within the app; current availability and price appear in Microsoft Store checkout. This website does not process payments. Plugin payments are disabled.
Are prompts or generated images guaranteed to match the reference images?
No. The accuracy, completeness and reproducibility of the product prompts themselves are not guaranteed. Hidden or unclear areas and reading errors may occur. Final images also vary with the generation model, settings, person and composition.
May I use the prompts and generated works commercially?
Yes. User-facing outputs from Studio and the plugin may be used commercially, delivered to clients, sold and distributed, with or without edits. Outputs are non-exclusive. Third-party rights still require separate confirmation.
What counts as one plugin use, and how long is it valid?
One use covers one image or multiple views of the same outfit or product collection, with up to 20 completed prompts; later products are omitted. Prices are published on the plugin page. First-purchase, 1, 10, 20 and 30-use packs are valid for 180 days; annual 300 is valid for 365 days.
What payment methods and sales regions apply?
Studio Pro billing is handled by Microsoft Store. MoodLock payment methods are not set, and plugin payments are disabled in every region.
Can I receive a refund after purchase?
Studio Pro refunds follow Microsoft Store procedures. Plugin packs are refundable in full within seven days only if no use has been consumed. See the product terms for duplicate charges and failed delivery.
Which Studio version is supported and how is it updated?
The latest MoodLock Outfit Studio version available from Microsoft Store is supported, and updates are delivered through Microsoft Store.